PROFESSIONAL IDENTITY
Helping people find the next clear step
Across my work in training, technical support, operations, and communication, I often found myself helping people make sense of confusing information and figure out what to do next. That experience led me to instructional design and continues to shape how I create learning that is clear, practical, and human.
MY DESIGN PROCESS
From performance need to practical support
I start by understanding the problem, the learner, and the work context before deciding on the right solution. Sometimes the best support is a course or module. Other times, it may be a job aid, checklist, template, scenario, workflow guide, or performance support tool. My goal is to design learning that is clear, useful, accessible, and easy to apply in real situations.
01
Clarify the performance need
What needs to improve, what success should look like, and what may be getting in the way?
02
Understand the learner and context
Who are the learners, what do they already know, where will they use the skill, and what support do they need?
03
Choose the right support path
Decide whether the need calls for training, practice, job aids, resources, process guidance, or a blend of supports.
04
Design for application
Create clear outcomes, realistic practice, examples, accessible materials, and tools that help learners apply skills in real situations.
05
Evaluate and improve
Use feedback, results, and learner takeaways to refine the solution and improve future support.